Our 14 day Money Back Guarantee

A lot of love and care has gone into developing Lenora products and we are so confident that you'll
love them we are offering a 14 day Money Back Guarantee with no questions asked.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@lenora.no. 

Please allow 2-3 working days for us to review your claim.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lenora.no.

Terms & Conditions :
- Your claim must be lodged within 14 days from your purchase date.
- Our Money Back Guarantee doesn't apply to any products bought during a sale period
or where a discount/promotional code has been used.

-The customer is only able to make a claim once and it must be their first order on : lenora.no  

- If you have previously bought from us, unfortunately you aren't eligible to
lodge a money back claim

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us by email.

Dispute Resolution

At Lenora, your satisfaction is our priority, and we always strive to ensure that you have an excellent shopping experience. If you encounter any issues with one of our products or services, we are here to help you resolve them as quickly and pleasantly as possible.

We understand that things may not always go as planned, which is why we are committed to listening to your concerns and working with you to find a solution that meets your expectations. If you need any assistance, please do not hesitate to contact us at support@lenora.no, and we will do our utmost to resolve your issue as swiftly as possible.

We believe that open and direct communication is the best way to ensure your happiness and satisfaction.

Thank you for your trust in us, and we always look forward to serving you in the best possible way.