FAQs
How can I contact you?
You can contact us anytime at support@lenora.no.
Our support team typically responds within 24 hours on business days.
Do you ship internationally?
Yes — we offer international shipping to most countries.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery.
If you need to make changes or cancel your order, please contact us within 12 hours of placing your order.
After this time, the order may already be processed and cannot be modified. You may still return the item after delivery in accordance with our return policy.
When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday).
During peak periods (such as sales or holidays), processing times may be slightly longer.
Where are your orders shipped from?
We work with international fulfillment partners to ensure the best combination of quality, availability, and delivery efficiency.
How long does delivery take?
Estimated delivery time is 6–12 business days, depending on your location.
Please note that delays may occasionally occur due to high demand, logistics, or customs processing.
What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, please contact us and we will resolve the issue, including offering a replacement or refund where applicable.
Will I have to pay customs or import fees?
No — all applicable duties, taxes, and import fees are already included in your order.
You will not be charged any additional costs upon delivery.
How do I return an item?
To initiate a return, please contact us at support@lenora.no, and we will guide you through the process.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photos of the item
We will resolve your case as quickly as possible.
When will I receive my refund?
Once your return is approved, refunds are issued to your original payment method within 7–10 business days.
Please note that processing times may vary depending on your bank or payment provider.